TimeTraveling Bunny needs help
#1
I think her account may have gotten put under "inactive users" or whatever, and she can't log in. Keep an eye open for an e-mail from her - I told her just to use the "contact" feature since presumably all the "Xenite" e-mail addresses don't work anymore?
August  - Jack's Pack Fan # 1, Keeper of the List, 3-Time Speaker of the JoAT Fan Quote of the Week, and the only person ever to have Back 2 Back Jack and Cleo fan quotes !
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#2
Update - since she can't log in, she can't access any features, as in sending a note detailing her problem...and there are no contact e-mails listed anywhere apparently exept the now-defunct "xenite.org" ones. What should she do? Are there any generic ones, like "admin" at either sf-fandom.com, or michael-martinez.com? Or "michael" at either of those?
August  - Jack's Pack Fan # 1, Keeper of the List, 3-Time Speaker of the JoAT Fan Quote of the Week, and the only person ever to have Back 2 Back Jack and Cleo fan quotes !
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#3
Sorry for the lack of response. The "Contact Us" at the bottom of the forums pages is the built-in VBulletin form and it is working (emails are reaching me but it's possible the server is dropping some).

The Xenite mail server has not yet been fixed. I have extensive notes someone shared with me about a month ago but I fell ill about that time and haven't gotten back to it.

Most of the old email addresses are in a state of limbo. Sorry.
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#4
Another user, Hathor, experienced the same problem. As with TTB, I told her to use the "contact us" feature.
August  - Jack's Pack Fan # 1, Keeper of the List, 3-Time Speaker of the JoAT Fan Quote of the Week, and the only person ever to have Back 2 Back Jack and Cleo fan quotes !
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#5
I'm not hearing from any people about reactivating their accounts. I am so far behind on fixing things, I'm really sorry about all this. I'll see what I can do.

ON EDIT: Hathor's account is orphaned, meaning email sent to the email address on file bounced. We have no way of sending a new password. August if you can email me with a valid email address for Hathor I can reset the account.
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#6
OK, sent you an e-mail along with Hathor and TTB's info via the "contact us" feature. Although I think people have had issues with that too, and sometimes you've said that your firewall blocks things from there.
August  - Jack's Pack Fan # 1, Keeper of the List, 3-Time Speaker of the JoAT Fan Quote of the Week, and the only person ever to have Back 2 Back Jack and Cleo fan quotes !
Reply
#7
AHA! Brilliant suggestion - let everyone know that "xenite.org" still works for e-mail addresses. In other words, when you posted that the domain had been taken down, I assumed that any of your contact addresses - i.e. Michael @, admin @ and so forth - wouldn't work, but clearly they still do. Smile
August  - Jack's Pack Fan # 1, Keeper of the List, 3-Time Speaker of the JoAT Fan Quote of the Week, and the only person ever to have Back 2 Back Jack and Cleo fan quotes !
Reply
#8
Only some of the Xenite.Org email addresses work. Most of them were never used in these forums. It's complicated.
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#9
Ah but yours does, which is the key. Any chance you could maybe stick a banner at the top of the forums, or a site-wide stickie, or something, with one generic e-mail that people can use when they have log-in issues? As in "help" at sf-fandom, or "admin" at Xenite, or "Michael," or whatever? See, I think the problem is that if you can't log in, you can't send private mesages to people via their profile... and it would be a dedicated web-surfer indeed to scroll all the way down to the bottom of the screen to see if there is a "contact us" feature.
August  - Jack's Pack Fan # 1, Keeper of the List, 3-Time Speaker of the JoAT Fan Quote of the Week, and the only person ever to have Back 2 Back Jack and Cleo fan quotes !
Reply
#10
Well, the banners are outdated any way and I need to update that script but I don't know when I'll get that worked out ....
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